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Philip
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Nothing arrived Saturday, so I emailed Customer Services and they said that if they haven't arrived on Monday to email them. Isn't it a bank holiday in the UK on Monday?
Monday is a BH so that they won't process your email until Tuesday. Bad luck with the stamps. Ask them to resend, saying maybe they have been lost/stolen/sent to wrong address. |
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Bevc
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I will email tomorrow - then it gives them another day to arrive  and my email not to be just waiting. I'm hoping the rain stays off too - our post is just in a mailbox outside that can be exposed to the elements. |
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Ruthie
Top Seed
Posts: 5,951
Gender: 
Location: East Midlands
Touch the sky - and touch it he did.
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It's a bank holiday but not in scotland and the stamps people seem to be based in Scotland so why not email them direct Bev?
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Bevc
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Have emailed them just now Just in case anyone else is waiting for their stamps [email protected]  |
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Ruthie
Top Seed
Posts: 5,951
Gender:
Location: East Midlands
Touch the sky - and touch it he did.
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Yes I emailed them this morning too bev as still haven't received them 3 weeks on from when I ordered. It's one thing taking that long to get to Australia but I could have walked it with the stamps from Scotland to Nottingham in that time!
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Iluvandy
ATP Level
Posts: 2,500
Gender:
Location: Scotland
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If you phone customer services they have a special team for Olympic stamps complaints. I ordered by phone because online the same page kept reloading and I gave up on that.
The fellow on the phone was very helpful and said they had set up the system for a much lower number of golds and have been overwhelmed by the response. He
said 10 days and that was 7 days ago. If you get nowhere with the email Bev I'll phone for you if you tell me what and when you ordered. It would be cheaper for
me - just a local call.
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Ruthie
Top Seed
Posts: 5,951
Gender:
Location: East Midlands
Touch the sky - and touch it he did.
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well when I tried phoning there was no option for olympic stamps just tickets. I gave up in the end as I couldn't find my way round their wretched options. Had an autoreply from the stamps people saying because of the volume replies can take 21 days [I think that was it]. So at this rate I'll be getting my stamps in time to put on xmas cards.
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Bevc
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If you phone customer services they have a special team for Olympic stamps complaints. I ordered by phone because online the same page kept reloading and I gave up on that.
The fellow on the phone was very helpful and said they had set up the system for a much lower number of golds and have been overwhelmed by the response. He
said 10 days and that was 7 days ago. If you get nowhere with the email Bev I'll phone for you if you tell me what and when you ordered. It would be cheaper for
me - just a local call.
Will do and thank you  |
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Bevc
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Automatic response says that they may take up to 21 days to answer my enquiry as the have had an usual amount of emails. No ****!
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Ruthie
Top Seed
Posts: 5,951
Gender:
Location: East Midlands
Touch the sky - and touch it he did.
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Automatic response says that they may take up to 21 days to answer my enquiry as the have had an usual amount of emails. No sh*t!
even their automatic response takes time doesn't it Bev. What hope have we of finding out what has actually happened to our stamps I wonder. |
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Sir Panda
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We got our stamps last week also, fantastic.
Guess where I visited on a drive home from Glasgow to Inverness?
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scotnadian
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No chip souvenir I hope? It's been 7 years since I was last in Inverness.  |
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lashurst
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We got our stamps last week also, fantastic.
Guess where I visited on a drive home from Glasgow to Inverness?
I'm green with envy of your pilgrimage to the "shrine". You'll have to do the SW19 one now too! Does that classify me as completely bonkers, or what? |
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Sir Panda
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Dunblane was well worth the visit - so many 'Go Andy' banners and pictures of him in shop fronts.
I'll hopefully visit the SW19 one next year, if it's still gold by then!
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