Split the email into 2 blocks so that you wouldn't be too bored!
Helpdesk: And now hit F8.
Customer: It's not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing's happening...
Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Helpdesk: Did the keyboard come with you?
Helpdesk: That means the keyboard is not plugged in. Is thereanother keyboard?
Customer: Yes, there's another one here. Ah...that one does work!
A customer couldn't get on the internet.
Helpdesk: Are you sure you used the right password?
Customer: Yes I'm sure. I saw my colleague do it.
Helpdesk: Can you tell me what the password was?
Customer: Yes it was 5 asterisks.
Helpdesk: What antivirus program do you use?
Helpdesk: That's not an antivirus program.
Customer: Oh, sorry...Internet Explorer.
Customer: I have a huge problem. A friend has placed a screensaver on my computer, but every time I move the mouse, it disappears! - my favourite
Helpdesk: Microsoft Tech. Support, may I help you?
Customer: Good afternoon! I have waited over 4 hours for you. Can you please tell me how long it will take before you can help me?
Helpdesk: Uhh..? Pardon, I don't understand your problem?
Customer: I was working in Word and clicked the help button more than 4 hours ago. Can you tell me when you will finally be helping me?
Helpdesk: How may I help you?
Customer: I'm writing my first e-mail.
Helpdesk: OK, and, what seems to be the problem?
Customer: Well, I have the letter a, but how do I get the circle around it?