Ah forgot to mention one thing.
On the subject of my dead laptop, my brother answered the phone today and gave it to me saying it was Hewlett Packard calling for me. So I was a bit taking aback by this but then my eyes lit up as I sense a chance to have a rant. Turned out they wanted my opinions on the service I got for their customer satisfaction survey. Perfect
I answered "very dissatisfied" for everything.
How satisfied are you with the repair service you got? - "It was terrible, because it wasnt fixed. It's already packed up again after 3 weeks, very dissatisfied"
What could HP do to improve this service? - "Fix it properly" (this one even made the woman on the phone laugh
I felt "very satisfied" after having a rant at the poor woman on the phone
Although slightly annoyed I didn't mention the morons I spoke to on the helplines when I rang up. they always told me "Sorry, I'm not a technical person, I just answer the phones" and they were not much 'help' at all. Ah well