I've just bought Worms Reloaded literally minutes ago and now I'd like it refunded as it doesn't work well on my computer and it's pretty poor compared to previous Worms.
Hello Mark,Thank you for contacting Steam Support.As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.Please review Section 4 of the Steam Subscriber Agreement for more information.http://www.steampowered.com/index.php?area=subscriber_agreementWe will make an exception for pre-ordered games if the request is received prior to the release date.
I'm afraid UK law overrides any terms and conditions I have accepted on your website.Please refer to 'The Distance Selling Regulations 2000' and understand that you are obligated to refund me, without me giving any reason whatsoever, within 7 working days.If you are not personally authorised to provide a refund, please kindly forward my ticket to your manager.
Hello Mark,Unfortunately at this time the transaction has not yet been settled.Once the transaction has been settled, I will process a refund to your account.This ticket will remain open in the meantime.Your patience in the matter is appreciated.